Why does my candle give off black smoke?

The cause is a wick that is too long. Solution: extinguish the candle and cut off a small piece. If it's still smoking, repeat the operation.

Why doesn't my candle have a hole in the middle?

This is normal, as it is a wick holder that will allow the wick to be placed inside. Simply place your wick in the middle and place the candle in the oil, then light.

Why isn't my candle centred in its vase?

Chances are that your vase is not perfectly flat on your furniture. Solution: level your furniture using a spirit level.

Why doesn't my candle diffuse my essential oil?

There are several possible causes:

• - you forgot to mix the 4-5 drops of essential oil with the rest of the oil.

• - you've used a container that's too large with a lot of oil and the 4-5 drops of essential oil aren't enough.

• - A quality essential oil will diffuse for several hours.

How to get my candle out of my vase:

With a pair of noodle pliers you can even remove the wick without touching the Eco Candle directly before washing it.

How do I remove the little bits of black wick in the oil?

You can use a small syringe or colander depending on the size of the vase.

How to anticipate the end of a wick?

After about twenty hours, the fuse will dim.