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Logo d'Eco-Candle vente de bougies éternelles, cadeaux de mariage, cadeaux de noël, pendaison de crémaillère

General Conditions of sale

Date of last update : 09 March 2022


This site, accessible at the URL (the "Site"), is published by :
Mr. Gross Laurent, a French national, born(e) in 1977, for the company's BEAUTY is SO NATURAL BSN. The Website is hosted by Netim company, located in Av. Arthur Notebart, 59000 Lille. The publication Director of the Website is Laurent Gross. The Operator can be reached at the following e-mail address


The general conditions of Sale (" Conditions of Sale " or " GTCS ") shall apply solely to the online sale of products offered by the Operator on the Website.

The general terms and conditions are made available to the customers on the Site where they are directly available and can also be provided upon request by any means. The general terms and conditions are opposable to the customer who recognizes, by checking a box or clicking the button provided for this purpose, have knowledge of and to have accepted before placing an order. The validation of the order by its confirmation implies acceptance by the buyer to the GSC in effect at the date of the order in which the conservation and reproduction are carried out by the Operator.


The website is a Website for online sales of candles are eternal, and support to candles eternal the brand's Eco-Candle (hereinafter the " Product(s)"), open to any natural or legal person using the Website (the " Customer ").

The Products presented on the Site are each the subject of a description (provided by the supplier or accessible on the website of the manufacturer by a link on the Site) indicating their essential characteristics. The photographs illustrating, in appropriate cases, the products do not constitute a contractual document. The instructions for the use of the Product, whether it is an essential element listed on the Website or is later sent to the delivery. The Products are in conformity with the requirements of the French law in force.

The Customer remains responsible for the terms and for the consequences of his access to the Website through the Internet. This access may involve the payment of costs to technical service providers, such as providers of access to the Internet, which remain in his care. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Website.

The Customer acknowledges having verified that the computer configuration that it uses is safe and in working condition.


To place an order on the Website, the Customer must first create its personal customer area. Once created, to access, the Client must identify himself using his / her login and password secret, personal and confidential. It is the Customer's responsibility not to disclose his id and password in accordance with the provisions of article PERSONAL DATA to these Terms and conditions. Each Client undertakes to maintain strict confidentiality regarding the data, in particular username and password, allowing access to the client account, the Client acknowledges to be the only person in charge of access to the Service through his / her user id and password, except for actual fraud. Each Customer also undertakes to promptly inform the Operator in the event of a loss, misuse or fraudulent use of the username and/or password.

After the creation of the space for personal customer, the Customer will receive an email confirming the creation of the client area.

The Customer agrees upon registration to :

  • issue information real, accurate, up-to-date at the time of their entry in the registration form of the service, and in particular not to use false names or addresses, or the names or addresses without permission.
  • maintain and update the registration data in order to permanently guarantee their character real, accurate and up to date.

The Customer further agrees not to make available or distribute any of the information is unlawful or objectionable (such as defamatory information or constitutive of identity theft) or harmful (such as viruses). In the contrary case, the Operator will be able to suspend or terminate the Customer's access to the Site at its sole blame.

Article 5 – ORDERS

The Operator strives to ensure optimum availability of its Products. The Product offers are valid in the limit of stocks available.

If, in spite of the best efforts of the Operator, a Product would be unavailable after the order of the Customer, the Operator will inform the Customer by e-mail, in a timely manner and the Customer will have the choice between :

  • the delivery of a quality Product and a price equivalent to the one originally ordered, or
  • the refund of the price of the Product ordered no later than thirty (30) days of the payment of any amounts previously paid.

It is agreed that, apart from the reimbursement of the price of the unavailable Product, if this option is requested by the Customer, the Operator is under no cancellation fee, unless the non-performance of the contract is personally attributable.

With the exception of any indication to the contrary contained in these terms and Conditions without prejudice to the right of withdrawal provided for by the applicable law, the Customer's orders are binding and final.

At the time of placing an order, the Customer must select the desired Products, add them to their cart, indicating the selected Products and quantities you want. The Client has the opportunity to verify the details of his / her order and its total price, and to return to previous pages to possibly correct the contents of his basket, before committing to it.

The Client undertakes to read the terms and Conditions of Sale, then in effect before the accept and confirm the terms and conditions and any costs of delivery or withdrawal prior to the payment of his order. The confirmation of the order implies acceptance of terms and conditions and forms a contract.

A copy of these Terms and conditions as accepted by the Client will be sent to the Customer by e-mail at the time of the confirmation of his Command so that the latter can refer to it.

The contractual information relating to the order (including the n° of the order) will be subject to confirmation by e-mail in a timely manner and at the latest at the time of delivery. The Operator strongly recommends the Customer to print and/or archived on a reliable and durable support this order confirmation as proof. A digital invoice is made available to the Customer in the "my account" area. The Operator also advises the Client to print and/or archived on a reliable and durable support this bill as proof.

Any email that will be sent to the Client in the framework of an order will be the email address that the Client uses to identify itself in its client area.

The Operator reserves the right not to accept the Customer's order for any legitimate reason, especially in the case that :

  • The Customer does not comply with the terms and Conditions in force when placing the order ;
  • The order history of the Customer shows that the amounts remain payable in respect of previous orders ;
  • One of the previous commands, the Client is the subject of a dispute during the course of treatment ;
  • The Client has not responded to a request for confirmation of the order by the Operator sent.

The Operator archive contracts for the sale of Products according to the applicable law. By submitting a request to the following address the Operator will provide the Customer with a copy of the contract object of the request.

Any modification of the order by the Customer after order confirmation is subject to the agreement of the Operator.

The information provided by the Customer when placing the order (such as name and shipping address), and binding. Thus, the liability of the Operator shall in no way be sought in the event of an error during the placement of the order would prevent or delay the shipping/delivery.

The Customer declares to have the full legal capacity to engage under these terms and Conditions.

Registration is open to adults and capable minors to the conditions that they work under the supervision of a parent or guardian with parental authority. In any case, the registration is not allowed for the account of a third party unless you are validly authorized to represent the company (legal person for example). The registration is strictly personal to each Client.

In the event of a breach by the Customer of any of the provisions of these terms, the Operator reserves the right to terminate, without notice, the account of the Client.


The Customer expressly acknowledges that any order placed on the Site is a order with obligation of payment, which requires the payment of a price against the provision of the Product ordered.

In any case, the Operator reserves the right to check the validity of the regulations, prior to the shipment of the order, by all means necessary.

The Operator uses the online payment solution in stripe.

Orders can be paid using one of the following methods of payment :

Payment by credit card. Payment is made directly on secure banking servers of the bank of the Operator, the Customer's bank details do not pass on the Site. The bank details provided when the payment is protected by encryption SSL (Secure Socket Layer). In this manner, these details are not accessible to third parties.

The order of the Customer is recorded and confirmed upon acceptance of payment by the bank.

The Client's account will be debited the corresponding amount only when (i) the data of the credit card used has been checked and (ii) the flow has been accepted by the bank that issued the bank card.

Unable to debit the amounts owed will result in the nullity of immediate sale.

The credit card may be refused if it is expired, if it has reached the maximum amount of expenditure to which the Client is entitled, or if the data entered are incorrect.

Where appropriate, the order validated by the Customer will not be considered effective only when the secure bank payment centre has given its approval on the transaction.

In the part of the control procedures, the Operator may have to ask the Customer for all the parts necessary for the finalisation of the order. These parts will not be used for purposes other than those.

Article 7 – PAYMENT OF the PRICE

The price of the Products that were in force when the order is indicated in euros all taxes included (TTC), excluding shipping costs and transportation. In the event of a promotion, the Operator undertakes to apply the promotional price on any order placed during the period of the advertising of the promotion.

The price is payable in euros (€) only. The price is payable in full upon confirmation of the order. The proposed prices include discounts and rebates that the Operator would be required to grant.

If the costs of delivery or transport shall apply, they will be added to the price of the Products and are indicated separately before the validation of the order by the Customer. The total amount owed by the Customer and the details of it are shown on the order confirmation page.


The contract between the Operator and the Customer is formed at the time of sending by the Customer of the confirmation of his order.

The Customer's attention is particularly drawn to the mode of acceptance of the order placed on the Site. When the Customer places an order, you must confirm this by the technique of " double-click ", that is to say, that, after having selected Products added to the shopping cart, the Customer must check and possibly correct the content of your shopping basket (id, quantity of selected product, price, terms and cost of delivery) before you validate it by clicking on the " I valid my delivery ", then it agrees to accept these terms and conditions before clicking the button " I pay ", finally, it validates his order after you have filled out their bank details. The "double click" is an electronic signature, and is equivalent to a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the order by the Customer.

The archiving of communications, purchase orders and invoices is done by the Operator on a reliable and sustainable manner to constitute a faithful and durable copy. Out of these communications, purchase orders and invoices can be produced as evidence of the contract. Unless proved otherwise, the data recorded by the Operator on the Internet or by telephone will constitute proof of all transactions between the Operator and its Customers.

The command can be resolved by the Customer by registered letter with request for acknowledgement of receipt or in writing on another durable medium in the following cases :

  • delivery of a Product that does not conform to the declared characteristics of the Product ;
  • delivery beyond the date fixed in the order or, in the absence of such a date, within thirty (30) days of the conclusion of the contract, after the Operator has been ordered, according to the same terms and without profit, to make the delivery within a reasonable additional period of time ;
  • of a price increase is not justified by an engineering change to the product imposed by the government.

In all these cases, the Customer can demand the refund of the deposit plus interest calculated at the legal rate from the date of receipt of the deposit.

The order can only be resolved by the Operator in the event of :

  • refusal of the buyer to take delivery ;
  • non-payment of the price (or the balance of the price) at the time of delivery.

Article 9 retention OF title

The Operator remains the exclusive owner of the Products ordered on the Site until receipt of the full price including any shipping charges.


Offers online sales are presented on the site are reserved for customers resident in France, or, where appropriate, in a member country of the european Union, and for deliveries in the same geographical areas.

Delivery means the transfer to the Customer of the physical possession or control of the Product.

The Operator offers modes of delivery or issuance different depending on the nature of the product : boxtal.

Shipping costs are those specified at the checkout and are accepted by the validation of the order.

The Operator undertakes, in accordance with the date of delivery indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are to be announced in days working on the Site at the time of the order. These delays, which include the preparation and shipment of the order, as well as the period of time provided by the carrier.

The Operator undertakes to ship the Products in accordance with the announced deadlines on each Product page, and at the level of the basket, subject to the payment of the order has not previously been denied.

However, if one or more Products could not be delivered within the time limit originally announced, the Operator will send an email telling the Customer of the new delivery date.

The Products will be delivered to the address indicated by the Customer when placing the order. It is therefore your responsibility to check that this address does not contain error. The liability of the Operator may not be incurred if the address provided by the Customer is incorrect, preventing or delaying delivery.

At the time of delivery, they may be asked to sign a receipt.

No delivery will be made to a po box. At the time of delivery, it is the responsibility of the Customer to verify that the delivered Products are in accordance with his order and the package is sealed and not damaged. If this is not the case, the Client must indicate such on the delivery receipt. No complaint about the amount or the condition of the Product will not be accepted if the claim has not been paid on the delivery.


If a Product delivered does not give full satisfaction to the Customer, the latter may return to the Operator. The Customer shall have fourteen (14) days from the date of receipt of the order.

In accordance with article L. 221-21 of the consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq of the consumer Code, the Client is asked to complete the standard form for withdrawal.

The Operator will send an acknowledgement of receipt of the request for withdrawal of the Customer by e-mail.

If necessary, the Customer can exercise his right of withdrawal by notifying the following information to the Operator :

  • name, geographical address, telephone number, and email address ;
  • decision to withdraw by means of a declaration, devoid ambiguity (for example, a letter sent by post, fax or e-mail as soon as these details are available and appear on the form type of withdrawal). The Client may use the attached model withdrawal form, but this is not mandatory.

The return costs are at the Customer's expense, except if the property cannot be normally returned by Post in which case the Operator will collect the Product at its expense.

The exceptions of article L. 221-28 of the Consumer Code apply to and form an obstacle to the exercise of the right of withdrawal, including if the order is a contract :

  • the provision of services fully executed before the end of the withdrawal period and the execution of which began after the express prior consent of the consumer and expressly waiving his right of withdrawal ;
  • for the supply of goods or services whose price depends on fluctuations on the financial market beyond the control of the trader and which may occur within the withdrawal period ;
  • of the supply of goods made to the consumer's specifications or clearly personalized ;
  • for the supply of goods which are liable to deteriorate or expire rapidly ;
  • for the supply of goods which have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
  • for the supply of goods which, after having been delivered and by their nature, are mixed inseparably with other items ;
  • for the supply of alcoholic beverages whose delivery is delayed beyond thirty (30) days, and the value agreed at the conclusion of the contract is dependent on fluctuations on the market which are beyond the control of the trader ;
  • maintenance work or repair conducting emergency at the consumer's home, and expressly solicited by him, within the limit of spare parts and work strictly necessary to meet the emergency ;
  • for the supply of audio or video recordings or computer software if they have been unsealed by the consumer after delivery ;
  • of the supply of a newspaper, periodical or magazine, except for the subscriptions to these publications ;
  • concluded during a public auction ;
  • the provision of accommodation services, other than residential accommodation, services of transport of goods, car rental, catering or leisure activities that must be provided to a date or to a specified period ;
  • for the supply of digital content which is not supplied on a tangible medium, the execution of which began after the express prior consent of the consumer and expressly waiving his right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, clean to its resale, unused and with all accessories if any.

In addition to the returned Product, the return package must also include a letter specifying the exact details (name, surname, address) and complete the Client as well as the order number, and the original invoice of purchase.

The Operator will refund the Customer the amount of the Product within fourteen (14) days from the receipt of the Product and all of the elements for the implementation of the Customer's refund. This refund will be made by the same means of payment as the one used for the Client. As such, the Customer who has paid for his order in the form of assets / gift vouchers may be redeemed by assets / gift vouchers according to the will of the Operator.

By agreeing to these terms and Conditions of Sale, the Client expressly acknowledges having been informed of the terms and conditions of withdrawal.


The Client can contact the Operator :

  • the following number the day and opening hours of the following 10h to 16h.
  • by email by writing to indicating his / her name, phone number, the subject of her request and the issue of the command concerned.


The Operator is the sole holder of all the elements present on the Site, including without limitation, all text, files, images animated or not, photos, videos, logos, drawings, models, software, trademarks, corporate identity, database, structure of the Website and all other intellectual property matters and other data or information (hereinafter, the " Elements ") that are protected by French laws and regulations and international, relating in particular to the intellectual property.

As a result, none of the Elements of the Website may not, in whole or in part to be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, displayed, stored, used, leased or operated in any other way, for free or for a fee, by a Client or by a third party, whatever the means and/or the materials used, whether they are known or unknown to this day, without the prior express and written by the Operator, on a case-by-case, and the Client is solely responsible for all use and/or unauthorized use.

Furthermore, it is clarified that the Operator is not the owner of content placed online by the Customer, for which the latter shall remain fully responsible for and guarantee the Company against any claims in this respect. The Customer shall grant the Operator a non-exclusive license transferable, sub-licensable, free of charge and worldwide for the use of the ip content that they publish on the web Site, for the whole term of protection of such content.

The Operator reserves the right to take all legal remedies against persons who have not complied with the prohibitions contained in this article.


The Operator cannot be held liable for the breach of contract by the Client or by reason of an event of " force majeure, the competent courts or unforeseeable and insurmountable fact of any third parties hereto.

The Operator cannot be held liable for the information imported, stored and/or published on the Website by the Customers. The Operator cannot be held responsible for for any information posted by a Customer on the Site and any direct or indirect damage that this could cause to a third party, the Customer is at the origin of the publication will remain the sole responsible for this title.

The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions on the Internet. Thus, the Operator does not warrant that the Site and its services will function without interruption or errors in functioning. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change the content and/or presentation.

The Operator cannot be held responsible for the use which might be made of the Site and its services by Customers in breach of these terms and Conditions and any direct or indirect damage that this could cause to a Client or to a third party. In particular, the Operator may not be held liable for false declarations made by a Customer and his behavior vis-à-vis third parties. In the case where the responsibility of the Operator to be liable due to such behavior of one of its Clients, the latter undertakes to indemnify the Operator against any sentence passed against him, as well as to reimburse the Operator for all costs, including attorneys ' fees, incurred in his defence.

The Customer is solely responsible for all content that it posts on the Site, which he expressly declares to have the full rights, and guarantees that the Operator does not have online content that may infringe any third party rights, including intellectual property, or constituting an infringement of a person (including defamation, insults, name calling, etc), respect of privacy, a breach of public order and good morals (in particular, crimes against humanity, incitement to racial hatred, child pornography, etc). In case of infringement of the laws, good manners, or to the present General Conditions, the Operator may exclude the right Customers who are guilty of such offences, and delete information and links to such content issue. The Operator is qualified provider in respect of the content uploaded by a third party. In this respect, it is recalled that The Operator has no general obligation to monitor content transmitted via or stored on the Site. In the case where the responsibility of the Operator to be liable due to content put online by the customer, the Customer agrees to indemnify the Operator against any sentence passed against him, as well as to reimburse the Operator for all costs, including attorneys ' fees, incurred in his defence.

Regardless of any contractual warranty additional commercial guarantee) that could be granted, the Products benefit from the legal guarantee of conformity provided for in articles L. 217-4 and following of the consumer Code (including L. 217-4 L. 217-14 of the consumer Code), and the warranty against hidden defects provided for in articles 1641 to 1649 of the civil Code.

When you are acting within the scope of the legal guarantee of conformity :

  • you have a period of two (2) years from the issuance of the property for action :
  • you can choose between the repair or replacement of the property, subject to the cost conditions provided for by article L. 217-9 of the consumer Code ;
  • you are exempt from providing proof of the existence of the lack of conformity of the property during the twenty-four (24) months following delivery of the goods (except goods).

You can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil Code. In this case, you can choose between the rescission of the sale or a reduction of the selling price in accordance with article 1644 of the civil Code.

Reproduction of articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the French consumer Code, section 1641, 1644 and the first paragraph of article 1648 of the civil Code, in force at the date of these General Conditions :

Art. L. 217-4 of the consumer code : "The seller delivers goods in conformity with the contract and is liable for defects of conformity existing at the time of delivery. It also responds to defects of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or has been carried out under its responsibility. " Art. L. 217-5 of the French consumer code : "The property is in conformity with the contract : 1° If it is suitable for the use normally expected of a similar good and, where applicable : - if it corresponds to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model ; - if it has the qualities that a buyer can reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling ; 2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and the latter accepted. " Art. L. 217-7 of the consumer code : "Defects of conformity which becomes apparent within a period of twenty-four months from delivery of the goods shall be presumed to exist at the time of issuance, unless evidence to the contrary. For goods sold second hand, this period is set at six months. The seller may counter this presumption if it is not compatible with the nature of the property or the lack of conformity relied on. " Art. L. 217-9 of the consumer code : "In case of lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice entails a cost that is manifestly disproportionate to the other modality, taking into account the value of the property or of the importance of the defect. He is then obliged to proceed, unless this is impossible, according to the method not chosen by the buyer ". Art. L. 217-12 of the consumer code : "The action resulting from lack of conformity is prescribed by two years from the delivery of the product. " Art. 1641 of the civil code : "The seller is bound to a warranty on account of the latent defects of the thing sold which render it unfit for the use for which it was intended, or which so impair that use that the buyer would not have acquired it, or would only have given a lesser price if he had known. " Art. 1644 of the civil code : "In the case of articles 1641 and 1643, the buyer has the choice to make the thing and get a refund of the price, or keep the thing and make it a part of the price. " Art. 1648 paragraph 1 of the civil code : "The action resulting from latent defects must be brought by the purchaser within a period of two years from the discovery of the defect. "

It is recalled that the search for an amicable solution before any legal action does not interrupt the period of action of implied warranties or the duration of any contractual guarantee.


For more information on the use of personal data by the Operator, please read the Charter and on respect for private life (the " Charter "). You can at any time consult this policy on the Website.


The hypertext links available on the Site may refer to third-party websites not edited by the Operator. They are provided only for the convenience of the Customer, in order to facilitate the use of the resources available on the Internet. If the Client uses these links, you will leave the Site and will agree to use the third-party sites at its own risk or, if applicable, in accordance with the terms and conditions that govern them.

The Customer acknowledges that the Operator does not control or contribute in any manner to the preparation of the terms of use and/or the content applying to or contained on those third party sites.

As a result, the Operator cannot be held liable in any manner whatsoever of such hypertext links.

In addition, the Customer acknowledges that the Operator cannot endorse, guarantee, or by taking over all or any part of the terms of use and/or the content of such third party websites.

The Website may also contain hypertext links, promotional and/or banner ads that link to third-party websites not edited by the Operator.

The Operator asks the Client to report any hyperlink on the Site which will give access to a third-party site providing the content contrary to the law and/or good manners.

The Client shall not use and/or to insert a hypertext link to the website without the prior written consent of the Operator, on a case-by-case basis.


The Client authorizes the Operator to mention the name of the Client, their logo as a reference in its communication materials (brochure, website, business proposals, press relations, press release, press kit, internal communication, etc).



These terms and Conditions constitute a contract governing the relationship between the Client and the Operator. They constitute the entire rights and obligations of the Company and the Operator relating to their subject matter. If one or more stipulations of these General terms and Conditions have been declared invalid in application of a law, a regulation or following a final decision of a competent court, the other stipulations shall retain their full force and scope. In addition, the fact that one of the parties to the present General Conditions does not avail itself of a breach by the other party to any of the provisions of these General terms and Conditions shall be construed as a waiver on his part to prevail in the future of such a breach.


The Operator reserves the right to change at any time and without notice, the content of the Site or the services available therein, and/or discontinue, temporarily or definitively exploit all or any part of the Site.

In addition, the Operator reserves the right to change at any time and without notice, the location of the Site on the Internet, as well as these Terms and conditions. Therefore, the Customer is obliged, consequently, to refer to these terms and Conditions prior to any use of the Site.

The Customer acknowledges that the Operator cannot be held responsible in any manner whatsoever to him or any third party due to these changes, suspensions, or terminations.

The Operator advises the Client to save and/or print these General terms and Conditions for safe storage, and sustainable, and thus to be able to rely on at any time during the execution of the contract if needed.


In the event of a dispute, you need to address as a priority the customer service of the company at the following address :


These Terms and conditions shall be governed by, construed and enforced in accordance with French law.


The Customer acknowledges having read these General Terms carefully.

By registering on the Website, the Client confirms to have taken knowledge of the General terms and Conditions and accept them, making it contractually bound by the terms of these General Conditions.

The General Conditions applicable to the Customer are those available at the date of the order, a copy of which is dated at this day can be reset to its request to the Client, therefore, it is clarified that any modification of the Terms, which would be performed by the Operator, shall not apply to any order which occurred before, except with the express consent of the Client to the origin of a particular order.

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